It is said that there are lessons to be learned, and appreciated in our day-to-day situations – good, bad and ugly. I was reminded of this last August during two trips to the public health care institutions for treatment for Conjunctivitis (Red Eye – inflamed, red, mildly swollen eyes, watery discharge, swollen face, pain).
For most, the issue of health care can only be surmised in one experience- ugly, very ugly. While I acknowledge the challenges of the failing health care system, I trust that great customer service can exist in even the most difficult industry. We must never resign ourselves to accepting a bleak customer service prognosis.